The added value of ASN: superior services, free-of-charge.

Priority Status

As ASN is a Priority Partner with the insurance providers, you receive exclusive Priority Status benefits & options.

Personal Adviser

Enjoy your own personal adviser, with concierge-quality service & communication in your preferred language.

Global Support

We have thousands of clients around the world, so you can be sure you will receive support no matter where you are.

Set-Up & Administration

We tailor the best insurance solutions for you & handle all of the administrative work for free.
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Customer story | 2020-03-31

"I don’t know what I would have done without the incredible support and thoughtful service provided by ASN."

Read the story
Customer story

Sebastian’s Story

"Travel insurance got me out of a very sticky situation.”


Questions & Answers

Will my insurance cover treatment in my home country?
Yes, in most cases, you will be covered for surgery/treatment in your home country. Please note, this can be specific to your policy or the provider. International Health Insurance solutions are designed for expats and travellers in need of consistent mobile coverage. Please contact your ASN consultant if you have any questions.
What are the options for payment?
Most insurance providers offer a monthly, quarterly, bi-annual and annual payment plan. Please note that for bi-annual payments and up, a credit card could be required for payment processing. Annual payments can also be made by bank transfer. Most insurance providers will offer a discount for an annual payment; this option is recommended.
How long does it take to process my application? When do I get my policy?
Depending on the insurance provider and type of insurance, application processing times can vary for each customer or case. Providing all the necessary information as accurately and detailed as possible, in relation to past and present medical conditions, can improve the speed of the application process. In most cases, processing an application can take between 2 – 7 business days. Your ASN consultant will ensure that the application process is as fast as possible.

If you have supplementary insurance or are transferring from an existing international insurance, ASN’s free-vesting agreement will support a smooth and fast transition/application process.
Which languages are available at ASN & in the insurance companies?
Most insurance companies offer a 24/7 multilingual support line. While most insurance documents are in published English, ASN’s insurance partners also provide support to French, Spanish, and German speaking customers.

ASN can offer you support and services in German, French, Italian, English, and Spanish, via phone, email, and face-to-face. If you require assistance outside of ASN’s business hours, e.g. in the event of an emergency, please refer to the reverse side of your insurance card for your insurance provider’s 24/7 multilingual support line.
Who is my contact person?
ASN is first and foremost your insurance contact. Your assigned personal ASN consultant will help you with renewals, claims, guarantees of payment, and general inquiries. Outside of business hours, and in emergencies, you can contact the insurance provider directly using the contact details on the reverse side of your insurance card.
Do you have more questions?
Visit the help center

Or you can contact us directly:
Contact a consultant
Will my insurance cover treatment in my home country?
Yes, in most cases, you will be covered for surgery/treatment in your home country. Please note, this can be specific to your policy or the provider. International Health Insurance solutions are designed for expats and travellers in need of consistent mobile coverage. Please contact your ASN consultant if you have any questions.
What are the options for payment?
Most insurance providers offer a monthly, quarterly, bi-annual and annual payment plan. Please note that for bi-annual payments and up, a credit card could be required for payment processing. Annual payments can also be made by bank transfer. Most insurance providers will offer a discount for an annual payment; this option is recommended.
How long does it take to process my application? When do I get my policy?
Depending on the insurance provider and type of insurance, application processing times can vary for each customer or case. Providing all the necessary information as accurately and detailed as possible, in relation to past and present medical conditions, can improve the speed of the application process. In most cases, processing an application can take between 2 – 7 business days. Your ASN consultant will ensure that the application process is as fast as possible.

If you have supplementary insurance or are transferring from an existing international insurance, ASN’s free-vesting agreement will support a smooth and fast transition/application process.
Which languages are available at ASN & in the insurance companies?
Most insurance companies offer a 24/7 multilingual support line. While most insurance documents are in published English, ASN’s insurance partners also provide support to French, Spanish, and German speaking customers.

ASN can offer you support and services in German, French, Italian, English, and Spanish, via phone, email, and face-to-face. If you require assistance outside of ASN’s business hours, e.g. in the event of an emergency, please refer to the reverse side of your insurance card for your insurance provider’s 24/7 multilingual support line.
Who is my contact person?
ASN is first and foremost your insurance contact. Your assigned personal ASN consultant will help you with renewals, claims, guarantees of payment, and general inquiries. Outside of business hours, and in emergencies, you can contact the insurance provider directly using the contact details on the reverse side of your insurance card.

Enjoy the benefits of having your own personal consultant.


Alessandro Bocca
Alessandro Bocca
Insurance Consultation
IT / EN
Contact
Françoise Villoz
Françoise Villoz
Insurance Consultation
DE / FR / EN
Contact
Marie Modini
Marie Modini
Insurance Consultation
FR / EN
Contact
Raphael Schwitter
Raphael Schwitter
Insurance Consultation
DE
Contact
Sandro Jürgensen
Sandro Jürgensen
Insurance Consultation
DE / EN
Contact
Silvana Beer
Silvana Beer
Insurance Consultation
DE / EN / IT
Contact
Camille Marcelpoil
Camille Marcelpoil
Customer Care
FR / EN
Contact
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