The added value of ASN: Priority Status, Superior Services, Additional Medical Advice.
Priority Status
As ASN is a Priority Partner with international insurance providers, you will receive exclusive Priority Status benefits & options.
Personal Adviser
Your own personal adviser will tailor the best insurance solutions for you, & handle all of the administrative work, with concierge-quality service in your preferred language.
Global Support
Thousands of clients around the world trust ASN since 1995, so you can be sure that you will receive the right support no matter where you are.
Medical Prevention and Case Navigation
ASN provides new health services in an exclusive partnership with Medix Global. Medical Prevention, Case Navigation, Medical Rehabilitation and Mental Health.
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Questions & Answers
Do you have more questions?
Check our FAQ for more answersOr you can contact us directly:
Contact a consultant
Will my insurance cover treatment in my home country?
Yes, in most cases, you will be covered for surgery/treatment in your home country. Please note, this can be specific to your policy or the provider. International Health Insurance solutions are designed for expats and travellers in need of consistent mobile coverage. Please contact your ASN consultant if you have any questions.
What are the options for payment?
Most insurance providers offer a monthly, quarterly, bi-annual and annual payment plan. Please note that for bi-annual payments and up, a credit card could be required for payment processing. Annual payments can also be made by bank transfer. Most insurance providers will offer a discount for an annual payment; this option is recommended.
How long does it take to process my application? When do I get my policy?
Depending on the insurance provider and type of insurance, application processing times can vary for each customer or case. Providing all the necessary information as accurately and detailed as possible, in relation to past and present medical conditions, can improve the speed of the application process. In most cases, processing an application can take between 2 – 7 business days. Your ASN consultant will ensure that the application process is as fast as possible.
If you have supplementary insurance or are transferring from an existing international insurance, ASN’s free-vesting agreement will support a smooth and fast transition/application process.
Which languages are available at ASN & in the insurance companies?
Most insurance companies offer a 24/7 multilingual support line. While most insurance documents are in published English, ASN’s insurance partners also provide support to French, Spanish, and German speaking customers.
ASN can offer you support and services in German, French, Italian, English, and Portuguese, via phone, email, and face-to-face. If you require assistance outside of ASN’s business hours, e.g. in the event of an emergency, please refer to the reverse side of your insurance card for your insurance provider’s 24/7 multilingual support line.
Who is my contact person?
ASN is first and foremost your insurance contact. Your assigned personal ASN consultant will help you with renewals, claims, guarantees of payment, and general inquiries. Outside of business hours, and in emergencies, you can contact the insurance provider directly using the contact details on the reverse side of your insurance card.