Our Exclusive Services for Companies and Employees

Services for Companies & Employees

  • international & local brokerage services
  • expert corporate health consultation
  • tailored design of insurance and benefits solutions
  • compliance & cover monitoring
  • claims auditing
  • reporting and transparent communication

Services for Employees (individuals & groups)
- with family coverage

  • quality multilingual customer care
  • policy set-up & administration
  • claims handling and processing
  • securing guarantee of payment
  • communication with the healthcare provider
  • 24/7 telephone medical consultation with a qualified physician, with health risk alerts & updates

An overview of ASN’s Customer Care Services

policy-set-up-administration
Policy Set-Up
& Administration

Policy Set-Up
& Administration

ASN handles the complete set-up and administration of the insurance policy for your employees. This includes providing all of the necessary information to the insurance provider, ensuring the policy is tailored to suit the needs of you and your employees, and is organized to be hassle-free. ASN provides your employee(s) with an insurance card and manages all further administrative tasks associated with their insurance.

claims-handling-processing
Claims Handling
& Processing

Claims Handling
& Processing

Whenever your employees have a claim or invoice in need of processing, ASN will handle this on their behalf. Further, your employees have an individual customer care agent at ASN who will track their claims and ensure that they are processed as soon as possible, so that they receive their refunds fast and efficiently.

renewals-revisions
Renewals & Revisions

Renewals & Revisions

Your ASN corporate support consultant will alert you when your employee’s policy is reaching its renewal period. They will also provide you with valuable information, should you want to adjust your employee’s policy. If the premium is subject to change, your ASN corporate consultant will communicate directly with the insurance provider to negotiate or confirm the reasons for the change.

communication-insurance-providers
Communication with the
Insurance Provider

Communication with the
Insurance Provider

ASN works very closely with its insurance provider partners to ensure healthy professional relationships that equate to positive communication and outcomes for you and your employees. Your ASN corporate support consultant liaises directly with key personnel within the insurance company to guarantee efficient processes and accurate information is always provided.

communication-healthcare-providers
Communication with
Healthcare Providers

Communication with
Healthcare Providers

If your employees are in need of a quality hospital, clinic or doctor for specific treatment, ASN will locate and communicate with the right healthcare provider for them. Further, this ensures that the healthcare provided is recognized and covered by the insurance provider. This level of service is invaluable and fundamental to a positive medical experience.

guarantee-of-payment
Guarantee of Payment

Guarantee of Payment

If your employees are in need of surgery or in-patient treatment, and require a Guarantee of Payment (GOP), ASN can secure this for them and forward it directly to the healthcare provider. This is done as soon as possible and ensures that they receive the care that they need when they need it most.

knowledge-expertise
Knowledge & Expertise

Knowledge & Expertise

ASN offers over 25 years of knowledge and expertise in the field of international insurance solutions and services, for individual and corporate clientele. This is supported by a strong global network of insurance provider partners, offering up-to-date information regarding all products and industry standards. ASN is an expert and offers its expertise to organisations and their employees all over the world.

concierge-quality-support
Concierge Quality Service &
Support

Concierge Quality Service &
Support

At ASN, your employees benefit from having contact with the same support consultant, who speaks their preferred language and handles all matters concerning their insurance policy. As such, this concierge quality of service and support provides them with a friendly and familiar contact, as well as a level of security, priority and trust.

An overview of ASN’s Customer Care Services

policy-set-up-administration
Policy Set-Up
& Administration
claims-handling-processing
Claims Handling
& Processing
renewals-revisions
Renewals & Revisions
communication-insurance-providers
Communication with the
Insurance Provider
communication-healthcare-providers
Communication with
Healthcare Providers
guarantee-of-payment
Guarantee of Payment
knowledge-expertise
Knowledge & Expertise
concierge-quality-support
Concierge Quality Service &
Support

Contact us

Most insurance companies only operate in one or two languages. We can provide quality services for you in German, English, French and Italian.
Contact

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As an independent expert in international insurance, we help you find tailor-made solutions for the needs of your international clients - whatever they may be.